Eliminate Tickets.
Unlock Revenue.
Let customers edit their own orders after checkout. Reduce support tickets by 98%, boost AOV with post-purchase upsells, and validate addresses automatically.
Works seamlessly with your existing stack
Everything you need to turn
support tickets into revenue.
Edit+ gives your customers the power to help themselves—and gives you the tools to sell more while they do it.
Self-Service Order Editing
Customers edit their own orders—change sizes, swap colors, update quantities, or modify shipping details. You control what's editable and for how long. No more "can you change my order?" tickets.
Post-Purchase Upsells
Surface personalized product offers while customers edit. One-click add-to-order with no need to re-enter payment details.
Address Validation
Enterprise-grade address verification at checkout and post-purchase. Catch invalid addresses before they cause failed deliveries.
Email Upsell via Klaviyo
Send post-purchase emails that let customers add more items to their existing order—boosting AOV without a new checkout.
Smart Automation & Rules
Configure custom editing windows, product restrictions, and fulfillment hold logic. Orders only release to your 3PL after the editing period ends—so nothing ships until the customer is ready.
How Edit+ works
A simple, four-step flow that sits between checkout and fulfillment—giving customers control without disrupting your ops.
Customer Places Order
Order is received and the editing window begins. Your 3PL is held from pulling the order until the window closes.
Editing Window Opens
Customers see a branded portal where they can modify their order. You set the duration—30 minutes is most popular.
Customer Self-Edits
Change size, swap products, update address, or add upsell items. All changes sync to your ERP and order management system.
Order Ships Perfectly
Once the window closes, the finalized order releases to your fulfillment team. Zero confusion, zero tickets.
Questions? We've got answers.
Everything you need to know about self-service order editing
You choose! Most brands set a 30-minute editing window, which captures the vast majority of change requests. The window is fully configurable—from 5 minutes to 24 hours. Orders placed too close to your shipping cutoff are automatically sent for fulfillment and skip the editing window.
Ready to eliminate order editing tickets?
Join thousands of brands using Edit+ to turn post-purchase chaos into upsell revenue. Setup takes less than 5 minutes.